As part of our commitment to providing truly superior service, we do everything possible to ensure your withdrawal request is processed as quickly and efficiently as possible.
All withdrawals undergo an internal audit process to ensure compliance with fraud prevention, anti-money laundering, counter-terrorism financing, and other legal and regulatory requirements. As a result, withdrawals typically take 24 hours to process, but in some cases, they may take longer.
Games & More BV can pay out all withdrawals Monday through Friday from 9:00 AM to 6:00 PM CET. Weekends are excluded, meaning that any withdrawals made on weekends will be processed on weekdays.
Games & More BV has multi-level authorization for deposit and withdrawal payments, so all withdrawals made by the Client must go through an authorization process that takes between 24 and 96 hours.
Withdrawals made by the Customer must be processed promptly and in accordance with the rules prescribed by the Withdrawal Policy and the Payment Details Policy. The maximum withdrawal amount processed for a player is €6,000/$6,000/fr for 7 days and €15,000/$15,000/fr for 30 days, unless otherwise specified in the Promotional Terms and Conditions, where exceptions may be made for players with a higher VIP status and players who win a progressive jackpot.
For larger withdrawals, Games & More BV may split the amount into smaller withdrawals to facilitate the request.
However, any withdrawal fees incurred will not increase as a result of this splitting.
All customers must verify their identity shortly after creating an account with us.
We reserve the right to request additional explanations and/or supporting documentation regarding customer identification, payment method, source of funds or wealth, and/or any other information we deem necessary to comply with our legal obligations and regulatory requirements.
When filling out the bank transfer withdrawal form, you must enter both the IBAN and SWIFT numbers, not just one of them.
If you encounter any difficulties completing the form or notice that your payment has not been processed for any reason, please contact our Support team.
Photo ID:
A copy of a valid biometric photo ID is required.
This biometric document can be a scan of a passport or national identity card.
Specifically, we require the photo page of the ID for our verification checks.
Please ensure that your full name, photograph, complete address, and signature are clearly visible on the document.
Proof of Address:
This can be a utility bill, bank statement, or credit card statement.
It must be a recent document (issued within the last 3 months) that shows your full name and address as registered in your account with us.
If you provide a credit card statement, please ensure you leave the middle eight digits blank.
Notarized Documentation:
Your documents may need to be authenticated by a duly qualified Notary Public/Attorney, signed, and sealed as proof of legitimacy at our request.
Note: In some cases, depending on the payment method used to deposit funds into your account, you may be asked to provide one or a combination of the documents listed above, or additional documents not included in the list above.
We reserve the right to take the following actions after the above checks:
Cancellation of the withdrawal and return of funds to the account when:
The client has not yet provided the requested documents;
The client's identification documents have expired;
There are issues of fraud/deception/collusion/money laundering (the account will be frozen and the funds blocked); The client attempts a withdrawal after a player transfer;
The payment method used for the withdrawal request is not the same as the deposit method. Please note the following important information regarding withdrawals (applicable to both credit card and non-credit card users):
In some cases, when account verification is required to complete your request, verification must be completed within 7 days, or your withdrawal will be reversed and the funds returned to your account.
Please notify us immediately if your credit/debit card(s) are lost, stolen, or canceled, or if your e-wallet status changes, so we can investigate.
See below for the required authentication type, according to [link/link]. or determined by the total amount of the client's withdrawals per one (1) month period:
We reserve the right to delay and/or stop processing withdrawal requests until final approval has been received for any pending deposit transactions.
Withdrawal Details Withdrawal Amount Authentication Details Level $0 - $2,999 0 - Basic authentication required Due diligence documents may be requested $3,000 - $9,999 1 - Enhanced authentication required A combination of due diligence documents will be required $10,000 - $19,999 2 - Source of funds information required Source of wealth information will be required $20,000 - $49,999 3 - Original signed and notarized documents required Source of wealth (verified) and certified proof of identity or VIP manager certification will be required Player Transfers The Games & More BV player transfer feature is intended to help players fund their accounts so they can play at our tables.
Transferred funds must come from winnings, and for security reasons, players cannot withdraw transferred funds that originated directly from DEPOSITS or other transfers.
The player transfer feature is designed to allow players to deposit funds into their accounts so they can play at the Games & More BV tables.
Due to fraud prevention and anti-money laundering measures, Games & More BV must be particularly diligent in monitoring player transfers, something all players should appreciate.
Bonuses can only be withdrawn after all the requirements of the Bonus Policy have been met.
Your bank or payment processor may charge a fee to process your withdrawal.
In the event that we discontinue our business in a specific country, payments will be subject to reasonable processing charges.
Games & More BV will not be liable for, and will not compensate for, currency fluctuations between the time of the request and the time of transaction completion.
We do not accept cash deposits, nor do we allow payment methods issued to third parties or in the name of a company.
Withdrawals requested within 24 hours of the deposit, using the same payment method, can be combined into a single payment.
In most cases, withdrawal credits will be recorded as separate transactions and will not cancel any fees resulting from your deposit(s) to your Games & More BV account.
If you have not actively used your chosen deposit method for more than 12 months, this withdrawal option may no longer be available.
If your withdrawal request is for less than the minimum amount allowed, detailed below, the funds will be returned to your bank account:
The minimum withdrawal for all payment methods is €15/$15/SFr/PHP/KN. We operate a closed-loop policy for deposits and withdrawals.
Whenever possible, all customers should withdraw funds to the original account/funding method.
Customer withdrawal requests will be automatically paid directly to the payment methods the customer used to send their original deposits to their Games & More BV account, up to the amount the customer deposited with Games & More BV using the same payment method.
Withdrawals exceeding the deposit amount will be processed after a thorough review.
If you cancel a withdrawal request, you assume full responsibility for any subsequent use of your funds.
The Company is under no obligation to refund any amounts you cancel that are subsequently used, lost, or transferred.
Bonus Terms: The following are the general terms and conditions ("Rules") that apply to all offers, prize promotions, and contests (collectively, "Promotions") advertised or accessible through our website ("Site") and/or through "Client" as an external source. Each Promotion is organized by Games & More = Games & More BV (“we”/“us”/“our”/“our company”), which owns and operates the Site. To participate in any Promotion, each participant (“Participant”/“you”) agrees to be unconditionally bound by the following (as applicable): (i) these Rules; (ii) the end-user license agreement governing use of the Site; (iii) the tournament rules governing participation in any tournament on the Site; and (iv) any special terms and conditions relevant to the individual Promotion displayed on the Site (PROMOTIONS).
1. Eligibility
1.1 To participate in any Promotion, you must be 18 years of age or the applicable legal age of majority in the jurisdiction in which you reside (whichever is applicable). (18 years of age or older).
You may be asked at any stage to provide us or our designated third party with proof of your age and/or identity and must, upon request, be able to produce a valid passport or other valid government-issued photo identification to verify your age and/or identity to the reasonable satisfaction of our Security team.
If you cannot produce any such documents to our reasonable satisfaction, you will be automatically excluded from the Promotion and may forfeit any privileges, prizes, or funds awarded to you without compensation of any kind.
1.2 Each Promotion Participant must be the same person whose name appears on the Player Account (Games & More BV Account) registered on our Site to participate in the Promotion.
By participating in this Promotion, you hereby confirm to us that your name, address, and personal details registered and set forth in your Games & More BV Account are correct and up to date.
If you cannot produce valid proof of your name, address, or other personal details to our reasonable satisfaction, you will be excluded or disqualified from the Promotion.
1.3 Employees and their family members of our company and any affiliated or related entity are not eligible to participate in any Promotion.
For these purposes, the term "family member" shall mean, among others, a spouse, partner, parent, cousin, child, or sibling, and "affiliate" shall include, among others, the housemate(s) or cohabitant(s) of such employee(s).
1.4 Where individuals located in a particular jurisdiction are prohibited from participating in any Promotion, or where a Promotion applies only to a particular jurisdiction, this will be specified in the General Terms and Conditions.
2. Participant Conduct
2.1 You may only have one Games & More BV Account on our platform, and you must use that Account to participate in the Promotion.
Furthermore, you must not allow another person to participate in the Promotion using your personal Account.
Only one device per account is permitted.
If we discover that an account is associated with a different account through a unique device ID or IP address, we reserve the absolute right to automatically disqualify or invalidate your participation.
Our company may, at its sole discretion, deny, withhold, or withdraw any bonus or promotion from any user, or terminate any policy regarding that user, either temporarily or permanently, or cancel that user's access to the service and/or block that user account.
2.2 If we become aware of any fraud, deception, misconduct, dishonesty, or similar action related to your participation in the Promotion or if you violate these Rules, we reserve the absolute right to automatically disqualify or invalidate your participation.
If the fraud, deception, misconduct, dishonesty, or other action is only discovered after you have been awarded a prize, you will be required, upon request, to return it to us (or provide compensation) immediately after you are notified to do so. by us
2.3 Throughout the duration of any Promotion, our team will enforce strict rules regarding the conduct of all Participants.
We reserve the right to take any action we deem necessary against any Participant who has violated these Rules, and such action may include, but is not limited to, exclusion, suspension, or disqualification from the Promotion, confiscation of any prize or reward that has been awarded and/or would normally have been awarded to that Participant.
The decision as to what activity or behavior constitutes a breach of these Rules or the Promotion, or what constitutes an act of deception or dishonesty in connection with any conduct of a Participant while participating in this Promotion, rests solely with us and at our sole discretion.
3. Freerolls/Prizes/Gifts/Bonuses
3.1 We will state on the Site the duration and closing date of participation in each Freeroll or Promotion, or the number of entries we will accept before the Promotion closes.
This information will be available with each prize ("Prize") or reward ("Bonus") offered ("Gift") or in the Freeroll Tournament information, but will not be available in these Rules.
3.2 For the avoidance of doubt, the prizes/bonuses or rewards offered and/or all other items that may be given away as part of the Promotion are non-transferable and may not be given, assigned, transferred, sold, or exchanged with any other person.
3.3 We reserve the right to provide a cash alternative for any Prize or Gift.
You will not be entitled to demand payment of the alternative. Cash alternative unless otherwise agreed.
3.4 Winners of prizes/gifts/bonuses will be notified within 30 (thirty) days of winning by telephone, email, or other means of communication.
It is each Participant's responsibility to ensure that the contact details and email address included in their Games & More BV Account are valid and correct.
We will not send a Prize/Gift/Bonus until you have been notified of your winnings, and Prizes/Gifts/Bonuses will be credited to your Games & More BV Account only at the address linked to your Account.
3.5 Prizes/Gifts/Bonuses must be claimed within 30 days of notification of your winnings, unless otherwise stated.
If you have not claimed the Prize/Gift/Bonus within this time, your Prize/Gift/Bonus will be forfeited.
Voided prizes may be redrawn and offered to another Participant or offered in another Promotion.
3.6 After you are notified that you have won a prize/bonus or are entitled to receive a gift, the prize/gift/bonus will be sent to you or made available to you no later than 90 (ninety) days after the Promotion ends.
If you are to receive a Prize/Gift/Bonus, it will be sent to you no later than 60 (sixty) days after the Promotion ends.
However, please note that if an element of a Prize/Gift/Bonus is related to an event taking place at a future date, you will not be able to use the Prize/Gift/Bonus until that future date.
3.7 Freerolls/Prizes/Gifts/Bonuses are subject to availability. In the event of unavailability, we reserve the right to provide an alternative prize, gift, or bonus of similar value and specifications.
3.8 There may be additional terms and conditions imposed by the provider of a Prize or Gift ("Third-Party Rules") for you to claim and/or use a particular Prize or Gift, and we will not be liable for your failure to comply with such Third-Party Rules.
In addition, you may be required to enter into a separate binding agreement with us regarding the terms governing the awarding and/or use of any Freerolls/Prizes/Gifts/Bonuses.
Failure to comply with such terms may result in the forfeiture of the Freerolls/Prizes/Gifts/Bonuses.
3.9 Winners are not entitled or authorized in any way to bind us to any contract, expenditure, or cost entered into or incurred without our prior written consent.
3.10 No Prize or Gift will be awarded to any Participant who: for any reason, is prohibited by applicable law from receiving and/or using Freerolls/Prizes/Gifts/Bonuses, or where providing Freerolls/Prizes/Gifts/Bonuses to that Participant would be illegal;
or has opted out or self-excluded from playing, participating in, or receiving communications about our products or services, or where the Prize or Gift in question can be earned through the use of such products and services.
Any Participant who receives Freerolls/Prizes/Gifts/Bonuses as part of any Promotion is solely responsible for all duties, taxes, or charges that may be payable to any relevant authority, whether levied as withholding tax on the payment of Freerolls/Prizes/Gifts/Bonuses or as tax with respect to the receipt of the Freerolls/Prizes/Gifts/Bonuses, in accordance with applicable laws.
If we are required to withhold taxes from Freerolls/Prizes/Gifts/Bonuses, the amount you receive may be less than the advertised Freerolls/Prizes/Gifts/Bonuses.
3.11 Cash Bonus Withdrawal: All cash bonuses won in freerolls or awarded via REDEMPTION codes or as a REGISTRATION bonus cannot be withdrawn for one full month from the moment a freeroll prize is received or the bonus is activated!
3.12 Games & More BV reserves the right to refuse any withdrawal request from a player if Games & More BV has already given the player the desired amount (promotions, bonus code, rakeback).
3.13 Players with no deposits who win free money playing freerolls, or who receive any type of free reward, cannot play at the casino with that money. (Casino winnings will be removed from their balance.)
3.14 Players with no deposits who win free money by playing freerolls, receiving no deposit bonuses, or obtaining any other type of free reward must generate 40% rake on their total free winnings before they can withdraw.
Once they make a deposit, all future winnings can be withdrawn without conditions. For example, if a player wins $100 for free, they must generate $40 in rake before they can withdraw the cash.
4. Use of Personal Information 4.1 If you win any Promotion on our Site, you hereby acknowledge and consent to our use of your personal data (such as, but not limited to, your name, username, and country of origin) to identify you as the winner, in compliance with applicable laws.
However, please note that if we wish to include you in any advertising or marketing campaigns related to your participation in such Promotion, we will request your written consent for such use in advance.
4.2 If we wish to use your name, likeness, voice, and image in marketing and promotional campaigns in any media related to your participation in this Promotion, we will request your written consent for such use in advance.
4.3 These Rules constitute the entire agreement between you and us with respect to each Promotion in which you participate and supersede all prior representations, agreements, negotiations, or understandings (whether oral or written) between you and us.
Unless specifically stated herein, all conditions, warranties, representations, and terms (whether express or implied by law) are completely excluded.
The invalidity, illegality, or unenforceability of all or part of these Rules shall not affect or impair the continued validity of the remaining Rules.
5. General Rules
5.1 We reserve the right, at any time, to modify these Rules at our sole discretion, including canceling, modifying, or suspending any Promotion if, in our sole discretion, we believe that the Promotion cannot be conducted as specified.
Any changes to any Promotion will be posted on the Site, and your continued participation in that Promotion will be deemed acceptance of any proposed changes, modifications, or alterations.
5.2 These Rules and any matters relating to them shall be governed by and construed in accordance with the laws of Curaçao.
You hereby irrevocably agree that, subject to the provisions below, the courts of Curaçao shall have exclusive jurisdiction over any claim, dispute, or difference relating to this Promotion and any matter arising out of or relating to it, and you irrevocably waive any right you may have to object to an action brought in those courts, or to allege that the action has been brought in an inconvenient forum, or that those courts lack jurisdiction.
Nothing in this clause shall limit our right to bring actions against you in any other court of competent jurisdiction, nor shall the commencement of proceedings in one or more jurisdictions preclude the commencement of proceedings in other jurisdictions, whether concurrently or not, to the extent permitted by the law of that other jurisdiction.